Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Last updated: March 15, 2025
Information We Collect
At Tvclicky, we collect information that helps us provide better financial prediction services and machine learning insights. This includes data you provide directly and information we gather automatically through your use of our platform.
Personal Information
- Name, email address, and contact details when you register
- Payment information for subscription services
- Profile information and preferences you share
- Communications you send to our support team
Usage Data
- Device information including IP address and browser type
- Pages visited and features used on our platform
- Time spent on different sections of our service
- Stock symbols and financial data you analyze
How We Use Your Information
We use the information we collect to deliver personalized financial insights and improve our machine learning algorithms. Your data helps us create better stock prediction models while maintaining your privacy.
- Provide personalized stock analysis and predictions
- Send educational content about financial markets
- Improve our machine learning algorithms
- Process payments and manage your account
- Respond to your questions and support requests
- Comply with legal obligations and prevent fraud
Data Sharing and Third Parties
We don't sell your personal information to third parties. However, we may share certain data with trusted partners who help us operate our service and provide you with better financial education resources.
Service Providers
We work with companies that help us process payments, send emails, and analyze website performance. These partners only access the information they need to perform their services and are bound by strict confidentiality agreements.
Financial Data Sources
To provide accurate stock predictions, we integrate with financial data providers. We may share anonymized usage patterns to improve data quality, but never your personal identification information.
Legal Requirements
We may disclose your information when required by law, to protect our rights, or to prevent illegal activities. This includes compliance with Thai financial regulations and international data protection laws.
Your Privacy Rights
You have significant control over your personal information. We've designed our systems to make it easy for you to access, modify, or delete your data as needed.
Access Your Data
Request a copy of all personal information we have about you, including your usage history and preferences.
Correct Information
Update or correct any inaccurate personal information in your account settings or by contacting our support team.
Delete Your Account
Request complete deletion of your account and associated data, with some exceptions for legal compliance.
Data Portability
Export your data in a machine-readable format to transfer to another service if you choose to leave Tvclicky.
Data Security and Protection
We implement multiple layers of security to protect your personal and financial information. Our systems use industry-standard encryption and security practices to keep your data safe.
Technical Safeguards
- SSL encryption for all data transmission
- Regular security audits and vulnerability testing
- Secure data centers with restricted physical access
- Multi-factor authentication for sensitive operations
Organizational Measures
- Employee training on data protection practices
- Limited access to personal data on a need-to-know basis
- Regular privacy impact assessments
- Incident response procedures for data breaches
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion | Service provision |
| Financial Analysis History | 3 years after last use | Educational improvement |
| Payment Records | 7 years | Tax and legal compliance |
| Support Communications | 2 years | Quality assurance |
| Marketing Preferences | Until withdrawal | Consent management |
International Data Transfers
As a global financial technology platform, we may transfer your data internationally to provide our services. We ensure appropriate safeguards are in place for all international transfers.
Transfer Safeguards
- Standard contractual clauses with international partners
- Adequacy decisions for transfers to approved countries
- Additional security measures for sensitive financial data
- Regular compliance reviews of international operations
Most of our data processing occurs within Thailand and other Southeast Asian countries with strong data protection frameworks. When we do transfer data internationally, we ensure it receives the same level of protection as domestic processing.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our platform and provide personalized financial insights. You have control over how these technologies are used.
Types of Cookies We Use
- Essential cookies for platform functionality
- Performance cookies to improve our service
- Personalization cookies for custom financial dashboards
- Analytics cookies to understand user behavior
Managing Cookie Preferences
You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may limit some platform features, particularly personalized financial analysis tools.
Children's Privacy
Our financial prediction platform is designed for adults and we don't knowingly collect information from children under 18 years old. If you're a parent and believe your child has provided us with personal information, please contact us immediately.
If we discover we've collected information from a child under 18, we'll delete that information promptly and may suspend the associated account until proper age verification is completed.
Policy Updates and Changes
We update this privacy policy periodically to reflect changes in our services, legal requirements, or data protection practices. We'll notify you of significant changes through email or platform notifications.
How We Notify You
- Email notifications for material changes
- Platform banners for policy updates
- Account dashboard alerts for important modifications
- Version history available in your account settings
Continued use of our platform after policy changes constitutes acceptance of the updated terms. If you don't agree with changes, you can contact us to discuss your options or close your account.
Contact Us About Privacy
Have questions about this privacy policy or how we handle your data? We're here to help and take your privacy concerns seriously.
Email: info@tvclicky.com
Address: 124/1 ม.2 บ้านบางเทา ซ.11 เชิงทะเล ถลาง Phuket 83110, Thailand
Phone: +6629851995
We typically respond to privacy inquiries within 72 hours and aim to resolve all privacy-related issues promptly and transparently.